August 22, 2019

Frequently Asked Questions

QUESTION: How do I know if UP UR GAMEZ can come to my house?
ANSWER: Our drivers are excellent and can go nearly anywhere. As long as your driveway or street isn’t a very sharp hill, we can come. Otherwise, you can divert us to a nearby park, church or parking lot! For our video game truck and trailer, we’ll need up to 55 feet of cleared space (as flat as possible) for our game theater, and a large, relatively flat indoor or outdoor space for our UP UR GAMEZ Laser Tag and Water Tag.

QUESTION: Will the kids know what to do?
ANSWER: We bring the UP UR GAMEZ Game Coach so there’s no doubt! He/she helps the kids along, inspires and instructs. We make sure it’s the party of the year!

QUESTION: Should I be concerned about the types of video games for kids?
ANSWER: Simply let the Game Coach know your concerns and we will address them on an individual basis and will be sure to offer only appropriate games.

QUESTION: Is there an extra charge to use your outside gaming, like some of your competitors?
ANSWER: No, there is not an extra charge. Our outdoor gaming stations are included with all of our video game parties, weather permitting.  

QUESTION: What about bad weather?
ANSWER: We come rain, shine, chilly days or nights or over 100 degrees — we are climate controlled! As long as it is safe for us to drive.

QUESTION: What time should I make the party?
ANSWER: We suggest that you tell your guests that the party is one hour or half-hour before our arrival time — that way they eat first and they’re ready for fun when we arrive!

QUESTION: What time will you arrive?
ANSWER: We will arrive approximately 15 minutes prior in order to set up and you can be sure we’ll be ready to go  for your guests by the start of your party time!

QUESTION: Do I request certain video games for my game truck party?
ANSWER:  We always bring our full game library to every event and your Game Coach will evaluate your needs to make your event successful. You may bring and play your own games, but do so at your own risk.  Please call us the week before your event to request specific games for your party.

QUESTION: Do I have to pay for the party in advance?
ANSWER: Our reservations go quickly. In order to reserve your date, once confirmed, you must pay online. For non-profit/civic entities who must pay in a different manner (purchase order, etc.) please contact us.

QUESTION: What type of Fundraising can we do with a mobile game theater?
ANSWER: We can set up tournament-style or general-style gaming to help raise money for an event or simply to just have fun with a large group of people.

QUESTION: Where can I view your official policies?
ANSWER: You can view them here.

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