August 22, 2019

Policies

DEPOSIT/REFUND/CANCELLATION POLICY:
A valid credit card or debit card is required to guarantee and pay for your UP UR GAMEZ reservation. There will be a $25 cancellation fee for all parties or events canceled after payment is received. NO REFUND in the event of cancellation of a party reservation less than 14 days before your event. UP UR GAMEZ will make every effort to reschedule your event, with no penalty, to another date should cancellation be necessary.

PRIVACY POLICY:
UP UR GAMEZ is committed to protecting your privacy. We use the information we collect on the site to make bookings as simple as possible and to enhance your overall experience. We do not sell, trade, or rent your personal information to others.

TRAVEL SURCHARGE:
A Travel/Fuel surcharge is applied for locations in excess of 30 miles from our home location of Manvel, TX 77578.

BAD WEATHER:
The UP UR GAMEZ trailer was designed for all types of weather conditions. The theater is insulated and climate controlled with heat and air conditioning. There may be occasions when the weather does not want to cooperate with your scheduled party. In the event of severe weather (lightning, very high winds, flooding and/or extremely heavy rains) we may (and reserve the right to) reschedule your service to guarantee the safety of you, your guests, our staff and equipment. If the threat of these storms threatens your party and you are aware in advance (pending or anticipated tropical storm or hurricane) please contact us to begin the rescheduling.

For outdoor games like laser tag and water tag, heavy rain may force a cancellation.  If the game can be set up in an indoor venue such as a gymnasium or building, there is not worry.

We are not responsible for the weather; however, the UP UR GAMEZ Game Coach is responsible for making a weather related play/no-play decision that protects the players and equipment. It’s the game coach’s call to cancel or continue the party. If weather forces the game coach to cancel a party before the party begins, we will reschedule for no additional charge.

LIABILITY WAIVER:
All players in any UP UR GAMEZ yard game (Laser Tag and Water Tag) MUST have a signed liability release form prior to participation.  This form is to protect us when the game involves physical activity such as running, jumping, etc., as we cannot control the conditions of the playing fields where your party is held.  Click here to download/print waiver form.

SUPERVISED CHILDREN:
UP UR GAMEZ requires a parent or responsible adult to be present inside or just outside of the trailer at all times.

ALCOHOL/DRUGS:
You may serve alcohol at a UP UR GAMEZ event or party; however, we reserve the right to refuse, cancel or cut short any party or booking when alcohol is being served if the situation gets out of control. Drugs of any sort will not be tolerated in or around the UP UR GAMEZ equipment. Any observed use of illegal narcotics or legal narcotics used in an illegal manner will result in the termination of the party immediately.

DAMAGE/INJURY:
Neither UP UR GAMEZ nor any of its employees shall be responsible for any damage to property resulting from a request by the client to position the theater in a specific location. This includes both above ground and below ground property/equipment damage. Additionally, UP UR GAMEZ reserves the right to charge the client’s credit card for damages to the trailer or equipment resulting from the careless or willful damage of same by client’s guests. UP UR GAMEZ or their employees assume no responsibility for any injuries sustained on the client’s property or their designated location. All liability for damages or injuries is the sole responsibility of the client and/or host.

FOOD/DRINK:
We do not allow any food or drinks into the video game theater. Please have your guests consume them outside of the trailer prior to entering.

PICTURES:
While your party is in effect the Game Coach may be taking pictures of the party from inside the trailer. We may use these photos on our Facebook Page (you are free to copy these images if you wish) and/or our web site.  We never identify the names of guests or exact location(s). If you do not want our Game Coach taking these pictures or posting them on the Fan Page please notify the Game Coach prior to the start of your event. This is a service we provide to our guests so they can be sure to capture their party as it happens.

TIPS:
Your UP UR GAMEZ Game Coach is there to make sure that your group is making the most of our high-tech fun. He tutors, inspires and entertains. Tipping for good service is a great idea, but not required.

OUR VIDEO GAME TRUCK/TRAILER:
When the truck pulls up, we will try to park in the most level & flat area or logical spot to accommodate your party. Most times, we park in your neighborhood street at the end of your driveway, so you might want to let us know if you have a preferred spot for us. We might also have to block your driveway. **Please keep in mind that our Game Coach will not park anywhere that may cause a danger to persons, property or equipment. Our truck and trailer combination is very long and we will need a minimum of 55 feet of space to park. Additionally our Game Coach will never disconnect the truck from the trailer at a party/event without prior approval nor park off of a hardened surface. We will try to accommodate your wishes on where to park, but the game coach has the final decision. If he is not 100% comfortable knowing that the trailer can be maneuvered to the spot you prefer without causing damage or injury, he will not do it.

VIDEO GAME RATINGS:
UP UR GAMEZ will not play any “M” rated or higher game in the video game theater without a request from the client prior to the party/event or adult approval at the time of the event. If you wish to have an “M” rated game or higher at your party/event please let the Game Coach know as soon as you can after he/she gets there.  UP UR GAMEZ will NOT allow Adult Only Games.  Please call us a week before your event to select specific games for your party.

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